Help: Using Napmoon – Install, Languages, Purchases

Here are quick answers to the questions parents ask most about Napmoon.

Installing the app

Napmoon is free to download. On an iPhone or iPad, open the App Store. On an Android phone or tablet, open Google Play. Search for Napmoon and tap Get or Install. Three stories are free, with no card needed, so you can try it before choosing a plan.

Languages

The app and the stories are available in 11 languages: Polish, English, German, French, Spanish, Italian, Portuguese (Brazil), Dutch, Swedish, Czech and Ukrainian. To change the language, open the Parent tab and choose App language. You can follow your phone’s language or pick one yourself. Catalog stories switch to the new language, while custom stories stay in the language they were created in.

Reading offline

Stories you have already opened also work without internet, for example in the car, on a plane or at Grandma’s. Open a story once while you are online, and it will be ready later.

Plans, purchases and restoring

Three stories are free for good. The Reader plan unlocks the whole catalog, Creator adds custom stories with your child’s name, and Story Master adds more custom stories, each with a narrator. Plans are monthly and you can cancel any time through your App Store or Google Play subscription settings. If you reinstall the app or move to a new phone, open the plan screen and tap Restore purchases.

The parent gate

Purchases and settings sit behind a short question meant for grown-ups: a simple sum such as seven plus five. It keeps small fingers from buying anything by accident.

Your data and deleting it

We only need a name for your child’s stories, never photos. Details are in our Privacy Policy. To ask us to delete your data, write to us from the app.

Contact us

Open the Parent tab, then Help & contact. Tell us what happened, which phone you use and, if you can, which story you were reading. We read every message.